Terms and Conditions of Use

Last updated: August 15, 2026
Version: 1.0

1. Acceptance of Terms

By downloading, registering for, or using Wispic ("the app", "the service"), you agree to be legally bound by these Terms and Conditions, together with our Privacy Policy.

If you do not accept these terms, do not use the application.

2. Description of the Service

Wispic is a social app to meet people and attend in-person events through:

• Personal profiles: Create your profile with photos, bio, preferences
• One-on-one matching: Meet compatible people near you
• Social groups: Create or join groups to organize plans and decide which events to attend together
• In-person events: Discover real events in your city and join individually or with your group
• Real-time chat: Messaging between matches and groups

The service requires an internet connection and location, camera, photo library, and notification permissions.

3. Age and Eligibility Requirements

• You must be of legal age in your jurisdiction (minimum 18 years old)
• You must provide truthful information that authentically represents you in the app (display name or profile alias, date of birth, and current photos)
• You may only create one account per person (duplicate accounts will be removed)
• You may not use the application if you have been previously banned

4. Conduct Rules

4.1 Prohibited Content

It is strictly forbidden to post, send, or share:

• Nudity or sexually explicit content (photos, messages, events)
• Violence or threats against any person or group
• Hate speech (discrimination based on race, religion, gender, sexual orientation, etc.)
• Harassment or bullying (including spam, repeated unwanted messages)
• Illegal content (drugs, weapons, illegal activities)
• False or misleading information (fake identity, scams, phishing)
• Impersonation (pretending to be someone else)
• Advertising or commercial spam without authorization
• Content involving minors (photos of anyone under 18, even old photos of yourself)

4.2 Expected Behavior

• Treat other users with respect and empathy
• If you join an event and your plans change, update or cancel your attendance when you can
• Report inappropriate content when you see it
• Do not use the app for commercial purposes without authorization
• Do not attempt to hack, scrape data, or automate the service (bots)

5. Content Moderation

5.1 Automated Moderation

We use Hive AI to automatically detect inappropriate content in photos:

• Photos are analyzed at upload time (no permanent storage by Hive)
• Photos with detected inappropriate content are automatically rejected
• Our team may manually review content reported by users or ambiguous cases

5.2 User Reports

Any user can report:

• Profiles (inappropriate photos, false information)
• Messages (harassment, explicit content)
• Events (illegal activities, deception)

Reports are manually reviewed by the moderation team.

5.3 Consequences of Violations

Violation	First time	Repeat offense	Serious/Illegal
Minor inappropriate photos	Warning + photo removal	7-day suspension	Permanent ban
Harassment or spam	24h suspension	30-day suspension	Permanent ban
Illegal content (nudity, minors, violence)	Immediate permanent ban + report to authorities
Impersonation	Permanent ban

5.4 Appeals

If you believe your account was suspended or banned unfairly, you can appeal by contacting support@wispic.app within 30 days of the action. Include:

• Your full name and the email associated with your account
• Approximate date of the suspension/ban
• A detailed explanation of why you believe the decision is incorrect

We will review your appeal within a reasonable time, generally between 7 and 14 business days. The final decision is not subject to further appeal.

6. Intellectual Property

6.1 Content You Upload (Your Property)

You retain all rights to the content you upload (photos, text, bio). However, by publishing it you grant us a worldwide, non-exclusive, royalty-free license to:

• Display your content to other users according to your privacy settings
• Store and distribute your content on our servers
• Moderate your content to comply with our policies
• Use your photos for moderation and safety review in accordance with our policies

You represent and warrant that you own the content you upload or that you have all the rights, permissions, and consents necessary to publish it on Wispic and grant us the license set out in these Terms. You further warrant that such content does not infringe third-party rights, including image rights, intellectual property, privacy, or any other applicable rights.

This license ends when you delete your account (except for necessary backup copies retained for legal reasons, maximum 90 days).

6.2 Wispic Content (Our Property)

All code, design, logos, the "Wispic" brand, and app functionality are the exclusive property of Wispic UG (haftungsbeschränkt). You may not:

• Copy, modify, or distribute the application's code
• Use the "Wispic" logo or brand without written authorization
• Reverse engineer the application
• Extract data through scraping, bots, or automated tools

7. Privacy and Personal Data

Read our Privacy Policy to understand how we collect, use, and protect your personal data.

Summary of key points:

• We store: profile, photos, messages, approximate location, events
• We do not sell your data to third parties
• We use GDPR-compliant services, including Supabase, PostHog, Sentry on Android, and Firebase Crashlytics on iOS
• You can request export or deletion of your data at any time

8. Limitation of Liability

8.1 In-Person Events

Wispic only facilitates the organization of events. We are NOT responsible for:

• Physical safety during events (attend at your own risk)
• Cancellations, no-shows, or plan changes by other users
• Inappropriate behavior by other attendees (harassment, fraud, etc.)
• Damages, injuries, or incidents during in-person events

Safety recommendations:

• Meet in public places the first time
• Let someone you trust know where you'll be
• If you feel uncomfortable, leave and report the user
• Do not share sensitive financial or personal information with strangers

8.2 Profile Accuracy

Although we actively moderate, we do not verify users' identity. We do not guarantee that:

• Photos are current or real
• Profile information (age, occupation, bio) is truthful
• Users have good intentions

Use your judgment and report suspicious profiles.

8.3 Service Availability

While providing the service:

• The service may have errors, outages, or interruptions without notice
• We may modify or remove features
• We do not guarantee 100% uptime
• Your data is backed up, but we recommend saving important content locally

8.4 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WISPIC IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement of third-party rights
• Absolute data security

8.5 Limits of Liability

IN NO EVENT SHALL WISPIC, ITS DEVELOPERS, OR AFFILIATES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, data, opportunities, or reputation
• Physical, emotional, or financial damages arising from use of the app
• Interactions with other users (online or offline)

Should liability apply, the maximum amount we could be required to pay is the amount you have paid for the service in the last 12 months (currently €0, since the app is free).

Note: Some countries (especially within the EU) do not allow the total exclusion of liability for personal injury or gross negligence. In those cases, our liability is limited to the minimum permitted by law.

9. Payments and Refunds (Future)

9.1 Potential Paid Features

We may introduce:

• Premium subscription (extra features such as seeing who liked you)
• Paid events organized by venues or premium users
• Profile visibility boosts

9.2 Refund Policy

When we implement payments:

• Purchases through the Apple App Store: Subject to Apple's refund policy. Request refunds directly through your Apple account.
• Purchases through the Google Play Store: Subject to Google's refund policy. Request refunds directly through Google Play.
• Direct purchases (if applicable): Refund within 14 days if you have not used the service (EU right of withdrawal).

We do not refund services already consumed (e.g. if you used a boost for 5 of 7 days, we will not refund the 5 days used).

9.3 Taxes

All prices include VAT where applicable under local law.

10. Changes to the Terms

We may update these Terms at any time. When we do:

• We will update the "Last updated" date at the top of the document
• We will notify you by email or in-app notification if the changes are significant
• If you continue to use the app after the changes, you accept the new terms
• If you do not accept them, you must stop using the app and delete your account

11. Account Termination

11.1 By You

You can delete your account at any time from Settings → Account → Delete account. You can also request it by email at support@wispic.app.

When you delete your account:

• Your profile, photos, and matches are immediately removed from public view
• Messages are anonymized (the text remains visible to other users, but without your name/photo)
• Some data is retained for legal reasons (see Privacy Policy)

11.2 By Us

We may suspend or delete your account immediately if you:

• Seriously or repeatedly violate these Terms
• Use the app for illegal activities
• Receive multiple valid harassment reports
• Attempt to hack or exploit vulnerabilities in the service
• Create duplicate accounts after a ban

If you are banned, your data may be retained in hashed form for up to 2 years to prevent repeat offenses.

12. Jurisdiction and Governing Law

12.1 German Law + GDPR

These Terms are governed by the laws of Germany, without prejudice to conflict-of-law rules. However:

• All EU users retain the protections of the General Data Protection Regulation (GDPR)
• Spanish consumers retain the rights under Royal Legislative Decree 1/2007 (Consumer Protection Act)
• In case of conflict between German law and EU consumer protections, the EU protections prevail

12.2 Dispute Resolution

If you have a problem:

1. Direct contact: Write to support@wispic.app and we will try to resolve it amicably
2. Mediation (EU): EU users can use the European Commission's Online Dispute Resolution platform
3. Jurisdiction: If litigation becomes necessary, the competent courts are those of Germany (registered office of Wispic UG). However, EU consumers may sue in their country of residence if local law permits.

12.3 Supervisory Authorities

Data protection: You have the right to lodge a complaint with a data protection authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.

Consumers: Users residing in the EU retain the consumer protection rights of their country of residence.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and the Data Deletion Instructions, constitute the entire agreement between you and Wispic.

13.2 Severability

If any clause is held invalid by a court, the remaining terms remain valid.

13.3 No Waiver

If we do not immediately enforce a clause, this does not mean we waive our right to do so in the future.

13.4 Assignment

You may not transfer your rights or obligations under these Terms. We may assign these Terms to a successor in the event of a sale or merger.

13.5 Survival

Sections 6 (Intellectual Property), 8 (Limitation of Liability), 11 (Termination), and 12 (Jurisdiction) survive termination of these Terms.

14. Contact

For questions about these Terms, contact:

Wispic UG (haftungsbeschränkt)
Represented by: Álvaro Rodríguez (Managing Director / Geschäftsführer)
Address: Salvador-Allende-Straße 20, 28203 Bremen, Germany
Commercial register: Amtsgericht Bremen, HRB 42924
VAT ID (USt-IdNr): DE463876042
Content responsible party (§18 (2) MStV): Álvaro Rodríguez
Email: support@wispic.app
Web: https://wispic.app

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By using Wispic, you confirm that you have read, understood, and accepted these Terms and Conditions.
Wispic - Version 1.0 - August 2026