Data Deletion Instructions

Last updated: 2026-08-15

⚠️ Operational information about the service
The processes and timeframes described reflect our intended way of operating. We strive to meet them, but extraordinary circumstances may require reasonable adjustments. Mandatory GDPR obligations (right to erasure, Art. 17) will always be met within the deadlines established by law.

This page describes how to delete your Wispic account and what data is deleted in the process. We comply with the right to erasure (GDPR Art. 17) and the requirements of the Apple App Store and Google Play Store.

Option 1: Deletion from the App (Recommended)

Step 1: Open the Wispic app and log in

Step 2: Go to your profile by tapping the profile icon (bottom right corner)

Step 3: Tap the settings icon (⚙️) in the top right corner

Step 4: In the Account Zone section, tap Delete My Account

Step 5: Read the notice about the 30-day grace period and tap Continue

Step 6: (Optional) Provide a reason for leaving and tap Continue to confirmation

Step 7: Tap Yes, delete my account. Your profile will be hidden immediately, you will see your scheduled deletion date, and you will be logged out.

Option 2: Request by Email

If you cannot access the app (e.g. forgotten password, app uninstalled):

Send an email to support@wispic.app
Subject: "Account deletion request"
Email body: Include:
- Email registered with Wispic
- Your profile's display name (for verification)
- Confirmation: "I request the permanent deletion of my account"
We will generally respond within 24-48 hours to verify your identity
Once verified, we will delete your account within 7 business days maximum

Account Deletion for Owners and Venues (Wispic Owner)

If you manage one or more venues/businesses on Wispic (a Wispic Owner account), the deletion process differs from that of a community user, since it also affects your venues, events, and published series.

How to request deletion from the Owner dashboard

Step 1: Open the Wispic app and log in with your business account

Step 2: Go to Settings → Danger zone section

Step 3: Tap Delete business account and confirm after reading the notice

Step 4: You will receive confirmation that the deletion has been scheduled

What happens to your venues and events?

Item	Action
Login profile	🕒 30-day grace period, then permanently deleted
Venues	❌ Deactivated immediately, no longer visible to users
Active events and recurring series	❌ Cancelled and archived
Venue photos/avatars	🕒 Deleted during the permanent deletion process
Billing/tax data	🕒 Retained for the legally required period, even if the account is deleted

Grace period: during the 30 days following the request, you can cancel the deletion by logging in again; your venues and access will be reactivated immediately.

If you cannot access your business account, you can request deletion by email at support@wispic.app with the subject "Business account deletion request", indicating the venue name and registered email.

What Data Is Deleted?

Data Deleted Immediately

Data Type	Action
Profile (name, bio, age, gender)	❌ Permanently deleted
Email and password	❌ Permanently deleted
Profile photos	🕒 Deleted within 90 days (see note)
Groups created/joined	❌ Removed from groups, membership deleted
Matches and likes	❌ Permanently deleted
Private messages (1-on-1)	❌ Deleted from your view (see note)
Group messages	⚠️ Anonymized ("Deleted user")
Reports you submitted	⚠️ Anonymized (to preserve moderation integrity)

Data Retained Temporarily (Legal Reasons)

Data	Retention	Reason
Profile and media photos	90 days	Content moderation, prevention of illegal re-upload
Banned user data (profile, device)	7-90 days depending on severity (indefinite in serious cases)	Preventing repeat offenses by sanctioned users
Audit logs (critical actions)	90 days	Security, compliance, fraud investigations
Encrypted backups	7 days	Disaster recovery (then automatically deleted)

⚠️ Important: Account deletion is permanent and irreversible. You will not be able to:

Recover messages, matches, or photos afterward
Use the same email to create a new account (for 90 days)
Access groups or chats you were part of

Chat Messages

1-on-1 Chats (Private)

Your messages are deleted from your view
The other user keeps their copy (it is their personal data too)
If both users delete their accounts, the chat is fully deleted within 90 days

Legal note: Under GDPR Art. 6(1)(b) (contract performance), the other user has a legitimate right to keep messages they received, as they are part of their conversation. We only delete your copy of the history.

Group Chats

Your messages are anonymized ("Deleted user" as author)
The message content is kept for conversation continuity
If the group is deleted, all messages are deleted

Export Your Data Before Deleting (Recommended)

Before deleting your account, you can download a copy of all your data (GDPR Art. 20 right to portability):

Go to Settings → Privacy → Download my data
You will receive an email with a download link (valid for 7 days)
Download the JSON file with all your information
Save a local copy before deleting your account

Processing Time

Method	Deletion Time
From the app	⚡ Immediate (profile inaccessible instantly)
By email	🕒 7 days maximum (after identity verification)
Physical deletion of photos	🕒 90 days (automatic process)
Backup deletion	🕒 7 days (automatic rotation)

Problems or Questions

If you have trouble deleting your account or questions about the process:

Email: support@wispic.app
Subject: "Help with account deletion"
Response time: Maximum 48 hours

Legal Compliance

This process complies with:

✅ GDPR Art. 17 (Right to erasure)
✅ Apple App Store Guidelines 5.1.1 (Account Deletion)
✅ Google Play User Data Policy (Data Deletion)
✅ CCPA (California) and LGPD (Brazil) (where applicable)